SHIPPING & RETURNS

Thank you for visiting and shopping at The Calico Boutique. 

 

Domestic Shipping Policy

• Shipment processing time

  • All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped on Fridays, Saturdays, Sundays, or holidays.

  • If we are experiencing a high volume of orders, shipments and local deliveries may be delayed by a few days. If your order experiences a significant delay, we will contact you via email or phone.

• Shipping rates and delivery estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Shipment to P.O. boxes or APO/FPO addresses

  • The Calico Boutique LLC ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

  • Currently, local delivery is only available in the Colorado Springs and Denver metro areas. Restrictions may apply.

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• Order Confirmation and Shipment or Delivery Tracking

  • You will receive an Order Confirmation email upon completion of your order. Your tracking number will be emailed once your order has shipped and will be active within 24 hours.

  • Deliveries must be scheduled at the time your order is placed. Delivery updates will be provided by email. 

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• Customs, Duties, and Taxes

  • The Calico Boutique LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

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• Damages

  • The Calico Boutique LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

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• International Shipping Policy

  • The Calico Boutique LLC does not currently ship outside the continental US.

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• Missing or Stolen Shipments

  • Incorrect Shipping Addresses and Refused Delivery

    • The Calico Boutique LLC will make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled.

    • The Calico Boutique LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

  • If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

    • WhatsApp 1+ 719-3575532 

    • Or alert us by sending a message that includes the Order Date & Order Number through our Contact page. 

    • The Calico Boutique LLC will file a claim with the shipping carrier. If necessary, local law enforcement will be involved. We will replace your order when the investigation is complete. Allow up to 21 days for the investigation.

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